Richard Skelley
INTRODUCTION: THE DIGITAL IMPERATIVE FOR LAW FIRMS
In today’s digital age, having a strong online presence is crucial for law firms to attract clients. With over 63% of clients searching for solicitors online, it’s no surprise that law firms need to focus on improving their digital marketing and online reputation strategies to stand out from the competition.
UNDERSTANDING CLIENT BEHAVIOUR
At QualitySolicitors, we recently conducted a survey of over 500 clients to determine what they prioritise when searching for a law firm. And what we found was fascinating!
THE POWER OF ONLINE SEARCH
First and foremost, we discovered that clients are looking for solicitors online, with over 55% of clients using search engines to find a law firm. This makes it essential for law firms to focus on local search engine optimisation (SEO) strategies to improve their visibility in local search results. This could include optimising your Google Business profile, using social media marketing, and running paid search ads.
LOCAL PRESENCE: A KEY FACTOR
But what’s even more interesting is that 52% of clients searched for a local solicitor. This means that law firms need to ensure that they are easily found by potential clients in their local area. By implementing effective local SEO strategies, law firms can improve their chances of attracting more clients and growing their business.
REPUTATION MANAGEMENT: BUILDING TRUST
Furthermore, we found that almost a third of potential clients look into three law firms before choosing one. This highlights the importance of having a solid reputation management plan in place. By promoting positive reviews and boosting your rankings on different review platforms, you can make sure potential clients see great feedback about your law firm. Additionally, asking every client for their feedback can help you identify areas for improvement and enhance their experience.
ENCOURAGING POSITIVE FEEDBACK
Encouraging clients who offer the best feedback to post a review online can also help improve your law firm’s online reputation and attract even more potential clients. By prioritising client satisfaction and having a solid reputation management plan, your law firm can increase your chances of being chosen and ultimately grow your business.
BALANCING PRICING AND REPUTATION
Another key finding from our survey is that pricing is the top priority for clients. However, reviews and recommendations from past clients can also play a significant role in their decision-making process. In today’s digital age, establishing trust and credibility with potential clients is crucial.
STRATEGIES FOR SUCCESS
So, if you’re looking to attract and retain clients, prioritising pricing, online reputation, and recommendations is essential. But don’t forget about the importance of a well-designed website and effective online marketing strategies to stand out from the competition.
CONCLUSION: PRIORITISING ONLINE PRESENCE
In summary, our survey shows that law firms need to prioritise their online presence, focusing on local search terms, PPC, Google Business Profile, and Social Media. And most importantly, it is crucial to manage online reviews with a reputation management strategy. By doing so, law firms can boost their online visibility, attract more clients, and ultimately grow their business.